Access/authentication

Do I have to log in to access resources if I am using a computer from my health service?

If you are accessing Clinicians Health Channel resources from a computer linked to a valid/recognised network or IP range, then you will not have to login to access resources.

How do I register for a CHC ACS account?

Access to Clinicians Health Channel resources is only available if you are employed by a health provider who is fully-funded or partially-funded by DHHS Victoria.

If you are unsure, you can view the list of hospitals and health services eligible to access the CHC resources on the CHC ACS self-registration form.

I tried to register for a CHC ACS account but I was unsuccessful. What should I do?

Please first check the following:

  • Have you completed all mandatory sections of the form (these will be auto-highlighted for you)?
  • If you are registering with a personal email address, please ensure that you are at your workplace using a network connected computer?
  • Have you previously registered for a CHC ACS account using the same email address?
  • Have you selected the correct hospital or health service details?
  • Does the email address provided in the registration form match your selected hospital or health service domain name? (e.g. email@healthservice.org.au)

If you still encounter problems please contact the CHC Customer Support Desk:

Tel: 1800 107 421

Email: chcsupport@medicaldirector.com

I have received an email saying that my account is due to expire. What should I do?

You have seven days from the date the email was sent to renew your account. Please note, if you have registered a personal email address you will need to carry out the following renewal process onsite at work:

  • Follow the account renewal link provided to you. If you experience difficulty following the link please copy and paste the URL into your browser. You will be required to enter your ACS username and password to begin the renewal process.
  • Once you have been logged in your details will be auto-populated into the account renewal form. Please review this information and update your password (and other details where necessary). You can also use this as an opportunity to update your registered hospital or health service. When complete click the submit button.
  • Please visit your registered email address and activate your account via the activation email. You will not be able to access your account until your account has been re-activated.

I tried to login with my ACS details but it says my account is not activated. What should I do?

Have you recently self-registered or renewed your ACS account?

For self-registered accounts: You may have missed the activation email sent to you immediately after you successfully applied for an account. Please visit your registered email address and there should be an email. Please click on the link in the activation email to access your account.

For renewed accounts: You may have missed the activation email sent to you. This is step two of the renewal process. Please click on the link in the activation email to create a password to access your account. Alternatively, contact the CHC Customer Support Desk.

Tel: 1800 107 421

Email: chcsupport@medicaldirector.com

Can I register using a personal email address?

Yes – but you must complete the registration form from a computer connected to a network within an eligible health service. If you are accessing from outside a valid network then for security purposes you will have to use a recognised health service email address.

How many characters are required in the username and password?

Both the username and password must have at least 8 characters. There is no upper limit. The password is case sensitive.

Do I include spaces when registering my telephone number?

No – but you will be required to enter your area code for land line numbers.

I have completed the ACS renewal process, but now my account is not activated. What should I do?

To complete the ACS renewal process, please revisit your registered email address and follow the activation link that has been sent to you.
Please note; the activation link can only be used once and you must activate within 72 hours of receiving the email.

How long does the offsite registration to CHC resources last for?

If you have a permanent employee contract with your eligible health service your registration will be valid for 18 months. At this point you will need to renew your registration (see above).

If you have a temporary employee contract/arrangement with your eligible health service your registration will be valid for 6 months. At this point you will need to renew your registration (see above).

Will I be reminded before my registration expires?

Yes – you will receive email reminders to renew your registration before it expires.

I have forgotten my ACS username/password. What should I do?

If you have forgotten your password you will need to reset your password. Select the ‘forgot password’ link from the login screen and follow the instructions to reset.

If you have forgotten your username select this ‘forgot username’ link and follow the instructions

Mobile Services

MIMS - Will I need to re-register/how do I register for access to MIMS on iOS/Android devices or for MIMS Mobile?

Please follow the instructions below or contact the CHC Customer Support Desk.

iMIMS is a mobile application designed for Apple-based products such as iPhone, iPad or iPod Touch and allows you to get access to valuable drug information on the go.
You are required to have a CHC ACS account to access iMIMS on your Apple device. Register for a CHC ACS account.

  1. Search and download iMIMS from the App Store. NB: The iMIMS application is 430MB. It will not be possible to download it over the 3G/4G network.
  2. Request for an iMIMS Token Number by logging in using your CHC ACS username and password. Then, click ‘Proceed’.
  3. Register for iMIMS by filling in the form, and click ‘Complete Registration’
  4. Launch iMIMS and login using the Token Number when requested.

MIMS for Android is an application designed to deliver all drug information from MIMS to your Android device.
All CHC users must first register for a CHC ACS account to access MIMS for Android.

  1. Search and download MIMS for Android from the Google Play Store.
  2. Request a MIMS for Android Token Number by logging in using your CHC ACS credentials. Then, click ‘Proceed’.
  3. Register for MIMS for Android by filling in the form, and click ‘Complete Registration’
  4. Open the MIMS for Android application and enter the Token Number. NB: The MIMS for Android application is 430MB. It will not be possible to download it over the 3G/4G network.

MIMS Mobile is specifically designed for use on the phone you carry with you every day. It has been developed for use across a range of platforms and devices – primarily internet-enabled Smartphones. Register for MIMS Mobile

AusDI and AIDH

Both AusDI and AIDH are device responsive platforms, which means you can access them from most web-enabled devices (smartphones and tablets). To access follow the instructions below:

  1. Make sure you have registered for a CHC ACS account
  2. Type the platform urls into your device’s browser (http://ausdi.com.au or http://aidh.hcn.com.au)
  3. Enter your CHC ACS account username and password to login

BMJ Best Practice

Have confidence in your clinical decisions! Check guidelines and evidence, consult expert opinion, brush up on rare conditions, and confirm that you are taking the correct course of action. The New BMJ Best Practice app is available for both iOS and Android devices.

Please follow the instructions below if you are new to BMJ Best Practice mobile services.

  1. Connect to institution’s network first (either via IP authentication or logging in to your ACS account).
  2. Go to http://bestpractice.bmj.com
  3. Once you have accessed BMJ Best Practice, follow the prompts to register for a ‘personal account’ or Log in if you already have an account.
  4. Logout of the profile after registration and sign in again (this allows the remote roaming to be activated before proceeding to download the app).
  5. You will now need your ‘personal account’ details to access the app, to access the app visit your Apple or Google Play store and search for ‘BMJ Best Practice’.
  6. Select the app and when prompted, use your BMJ Best Practice ‘personal account’ details to sign in and download the content.

Please follow the instructions below if you are an existing user of BMJ Best Practice mobile services.

  1. Delete your old BMJ Best Practice app as it will cease to be updated.
  2. You will now need your ‘personal account’ details to access the app, to access the app visit your Apple or Google Play store and search for ‘BMJ Best Practice’.
  3. Select the app and when prompted, use your BMJ Best Practice ‘personal account’ details to sign in and download the content.

mobileMicromedex

Free Apps on Apple®, Android® and Windows 8® devices are available for the following Micromedex platforms:

  • Drug Reference
  • Drug Interactions
  • IV Compatibility

To download and access make sure you are first logged in as a CHC user or accessing from a valid CHC institution and follow the instructions provided here

Resources and applications

How can I find out about the new Search enhancements on Ovid platform?

Ovid has recently added new search features to Search History functions in the latest release (3.26) .

Search features

Annotations to the Search history this new feature will help to identify search statements created. Users’ may be able to add the date when a search statement was added or changed.

Addition of Notes to Search results users’ will be able to add notes with the searches and results, these notes can be captured by reference management tools or when printing, downloading, or emailing search results.

Edit feature of Search History users’ will be able to add, edit, remove or change any search statements stored in the Search history.

Article versions all electronic versions of published articles will be displayed for each record.

Author Identifiers users’ will be able to browse author’s profile and other related research publications using ORCID.

Addition of Book records from PUBMED Central users’ will be able to view free books and book chapters from the Ovid MEDLINE.

How can I find out about the new features of eTG complete?

As eTG Complete has upgraded its search platform, all CHC users will see new features such as the browsable drug index, improved search
functions, and new icons which allow users to see expert groups, print topics, send feedback and save favorite topics. Users can view the latest  user guide and also watch the video tutorial and the snapshot for quick guided tours of all the features and functions of new platform.

Why I can't see the link to Paediatric Pharmacopoeia on Clinicians Health Channel?

The Pharmacy Department of The Royal Children’s Hospital Melbourne (RCH) has decided to discontinue publishing of Paediatric Pharmacopoeia.

The current edition, published in 2002, is the final edition, see the official notification published on The Royal Children’s Hospital website.
 

The Clinicians Health Channel users will continue to get up to date Australian paediatric dosing information from the Australian Medicines Handbook Children’s Dosing  Companion  (AMH-CDC) through Clinicians Health Channel  portal.

The AMH – CDC is the most recent, evidence-based dosing guide for prescribing and administering medicines to children from birth to 18 years. This is the recommended   paediatric drug reference to be used for prescribing medications for children.

Why I can't see the contents from the Australian Medicines Handbook using Internet Explorer version 8?

AMH has decided to remove technical support for IE version 8 from 17th July 2017, as Microsoft no longer supports Windows XP and all security updates for older versions.  In January 2016, Microsoft announced its official discontinuation of Internet Explorer 8, 9, and 10 (more information can be found on Microsoft’s support page).

The publisher has recommended that users should upgrade to  Internet Explorer version 11 for AMH Online and  Companion sites (AMH Aged Care Companion and AMH Children’s Dosing Companion). It will provide a better user experience for all AMH Online products. From January 2018 the contents from AMH Online and  Companion sites will not be viewable for older versions of Internet Explorer 7 and 8.

Is there an A-Z list of journals and eBooks?

Yes – a comprehensive portal providing an A-Z listing of all available resources is  accessible to all CHC users. Users can easily discover e-journals, eBooks, and all databases through this tool.

General errors

I am trying to access a CHC resource however the page does no load/I receive an error message. What should I do?

If you are experiencing problems accessing a CHC resource, please contact the CHC Customer Support Desk (Tel: 1800 107 421) and provide answers to the below questions:

  • What is the name of the journal/resource that you are having problems with?
  • When did the problem start (e.g. date and approximate time)?
  • Are you trying to access the CHC resource whilst onsite (at work) or remotely (i.e. from home)?
  • How are you accessing this resource (e.g. CHC website, library A-to-Z listing, library website/portal)?
  • Is this problem affecting one computer or a whole department?
  • Have you been able to access this resource in the past?
  • Have you cleared your cookies cache and recent browsing history and reattempted access?
  • Please provide a “Print Screen” copy of the error message you are viewing to be pasted into the email

We may also request additional information to assist with your query, as listed below:

  • Your domain name: (You may need help from your IT department).
  • Your IP address: (you can check this using www.whatismyip.com).
  • The username and password of the account/s you are having this problem with.